Every Alcove Pod Ships with Seven Days of Full Coverage.
From the moment your pod is installed, all parts and labor are fully covered for the first seven days, regardless of which plan you are on. No exclusions, no claims process.
Two ways to cover your fleet.
All pods ship with Standard Care included for year one. Upgrade to Premium Care for high-visibility installations, heavier-use floors, or wherever you need Alcove to handle repairs directly.
Included with every purchase
Standard Care
Onsite labor billed by the service block. Service block rates listed below.
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Manufacturing and functional defects covered
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Self-install parts with a 2-minute video and live walkthrough
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Remote support, business hours, 24-hour response
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One preventive maintenance visit per year
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Ground shipping on replacement parts
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Days 1–7 full parts and labor coverage
Pricing of standard care:
Mixed fleets are calculated pod by pod. Example below assumes a $10,000 retail price per pod.
Year 1: Included.
5-pod office: $0
10-pod office: $0
Comes with every pod purchase.
No additional fee, no separate invoice.
Year 2+:
$300/ pod / year
5-pod office: $1,500/year
10-pod office: $3,000/year
3% of the pod retail price.
Billed annually at each anniversary.
All examples assume a $10,000 pod retail price. Coverage is always calculated against pod retail, not any negotiated discount.
For floors that need a little more
Premium Care
Best for lobby pods, exec floors, or high-visibility installations.
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Everything in Standard Care
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Labor included on warranty repairs — we install
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Four preventive maintenance visits per year
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Coverage extends to normal wear (chair fabric, casters, hinges, seals)
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Next-business-day shipping on parts
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Priority routing on remote support
Pricing of PREMIUM care:
Mixed fleets are calculated pod by pod. Example below assumes a $10,000 retail price per pod.
Year 1: $1,000/ pod
5-pod office: $5000
10-pod office: $10,000
10% of pod retail price. One-time, added to your purchase order.
Year 2+:
$1,250/ pod / year
5-pod office: $6,250/year
10-pod office: $12,500/year
12.5% of pod retail price. Billed annually at each anniversary.
All examples assume a $10,000 pod retail price. Coverage is always calculated against pod retail, not any negotiated discount.
Installation: Flat-rate install, sized to the pod.
A predictable installation fee per pod. No per-hour surprises, no last-minute change orders. Multi-pod discounts are available depending on order size, site logistics, and on-site complexity.
Pods under $10,000:
$1,500/ pod
Delivery, placement, leveling, electrical hookup, and an on-site walkthrough with your facilities team.
Pods $10,000 and above:
$2,500/ pod
Everything in the standard install, plus extended setup for glass, lighting, acoustic treatment, and any additional onboard components.
Multi-pod discount. Larger orders, single-site deployments, and weekday installs tend to bring the per-pod install cost down. We assess each project on order quantity, location, and effort, then quote you a tailored install rate alongside your Pod Care plan.
How an order works: Three milestones from order to install.
Pod sales are final and non-refundable, like a vehicle purchase. Production begins on order confirmation, so we structure payment and installation around that.
1
Days of full coverage
50% deposit. Order confirmed, production begins, your pods become final and non-refundable.
2
Pre-installation
Remaining 50% due no later than 48 hours before the scheduled install date. We coordinate timing with you well in advance.
3
Installation & first week
We install. The first 7 days are fully covered — parts and labor — at no cost, regardless of plan.
Scope: What's covered, what's not.
A clear breakdown of what our warranty covers across Standard and Premium plans, and what remains the client's responsibility.
Manufacturing and functional defects on panels, door, hinges, seals, glass
Failures of lights, fan, motion sensor, and power switch
Normal wear on chair fabric, casters, hinges, and seals (Premium only)
Preventive maintenance — annual on Standard, quarterly on Premium
Labor on warranty repairs (Premium only)
Full parts and labor during the first seven days after install
Damage from negligence during install or move-in
Accidental damage after Day 7 (parts billed at cost plus 15% handling)
Force majeure (flood, fire, earthquake)
Facility events — construction, HVAC failure, plumbing
Damage from third-party modification
Cosmetic graphics and customer branding
Consumables (cleaning supplies, batteries)
Repairs done by non-authorized technicians
Lost productivity or business interruption
Onsite service: When you need a technician.
Standard customers can buy a service block whenever they want one of our technicians onsite. Premium customers get labor on warranty repairs included; these rates apply only for work outside scope. Travel within 50 miles of a top-25 metro is included.
Questions: Things people ask.
Alcove office pods run on passive hardware — fans, lights, and a motion sensor. No booking system, no payments to process, no AI sensors that need a cloud subscription. So we don't charge for software that isn't there.
Standard: most parts (LED fixture, fan, motion sensor, hinges) ship with a 2-minute video and a live walkthrough from our team. Prefer a technician? Buy a service block. Premium: our technician installs at no charge.
Yes — at each annual anniversary. Most offices start with Standard and upgrade to Premium for high-visibility floors or after a heavier usage year.
No, installation is a separate flat-rate fee per pod — $1,500 for pods under $10,000 and $2,500 for pods at or above $10,000. Larger orders, single-site deployments, and standard weekday installs typically qualify for a multi-pod discount; we quote it alongside your order.
Days 1–7: covered unless caused by clear negligence. After Day 7: the part is billed at our cost plus 15% handling. Standard customers self-install with a walkthrough; Premium customers can pay a service block for our technician, or schedule it at the next preventive visit.
A vetted local technical partner from our network in the top 25 metros. Outside metros, we ship parts and arrange travel-billed onsite when needed.
Yes. Coverage is a percentage of each pod's retail price, so larger or higher-spec pods carry proportionally higher protection. Mixed fleets are calculated pod by pod.
